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"Will Not Return"

6/24/2013

12 Comments

 
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Digger Dogs Pet Grooming is known for letting dogs roam free, and letting owners leave their dogs with us almost all day long. Most dogs love this atmosphere and it's what most of our clients have come to expect, and what they seem to love most about Digger Dogs. But it is not for everyone.

We understand that sometimes your schedule is demanding and you need to have your dog returned earlier, or at a specific time. That's absolutely fine with us as long as we know ahead of time. Unfortunately, when working with live animals, it's extremely hard to predict a day's outcome for everyone.

There has been a recent review about us that we wanted to share and use as an opportunity to explain and discuss why some days fall behind schedule. Here is the 1 star review:

will not return
digger dogs does nice work on our dogs but each time we have a 9:00 am appointment and cannot pick our dogs up till 3:30. that is entirely too long and very stressful on our pets. this has happened each time we have had a appointment. if you are given an appointment time it should not take over 6 hours to wait at home for the phone call to pick up. it is just not a good system. sorry


As our website states, most grooming shop requires approximately 4 hours to groom a dog unless they are a specialty shop or mobile groomer  that works straight through each dog one at a time (and they charge much more).  Therefore having 2 dogs could very well take longer. We also state that time (and pricing) depend upon the condition and behavior of your dog. Therefore, a once-a-year grooming will be more difficult than a dog who is groomed more frequently, which is the case here.  Lastly, when you show up for your appointment on the wrong day, and we tell you this but squeeze you in anyway, we'd like to think we'd get a bit of leniency regarding how long we have your dogs that day.  This was also the case with these dogs. People make mistakes, ourselves included, so we try to be fair when people arrive on the wrong day, or at the wrong time. It happens.

But there are loads of other factors that play into how our days run:
We may get a surprise by someone who booked one dog but brought in two. Or someone decides last minute to get a shave when we thought we booked a bath. A new dog may come in who  needs much more attention than we anticipated. And of course we can NEVER  guess how difficult a haircut will be until they are on our table.  All of these factors, and many more, will dictate how fast we can get each dog home. That's just the nature of working with dogs. Not to mention we like to take our time with each dog to ensure they have the best experience possible.  When we send a dog home late, or keep an owner waiting 5 more minutes, it's tough on us too because we don't like to disappoint. And we don't like to see our dogs stressed out by seeing their owners come back before they are finished. It's not fair to the dogs.

For the most part - our clients are amazing! They come in on time, they give as much info as possible when booking their appointment, they tell us when booking if they need their dog back by a certain time, and they forgive us when we have unexpected long days.

So while we understand our system is not for everyone, we wanted to take a moment to explain WHY we are sometimes behind so that those who may not understand can have a better idea. And actually, and more importantly, we wanted to THANK all of our amazing customers who DO understand and WILL return.

We can't tell you enough how much we love you!!!
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12 Comments
Jennifer Calozzi
6/24/2013 10:15:04 am

I love Digger Dogs was with them from the day we got our ROCKY & ROXANNE, 13 years~ until they both passed! Donna and her staff has always gone above & beyond her call of duty. You, The Nonsnese reviewer, should feel happy that you can leave your pets in a safe, clean and loving environment. I have never had a bad experience, and nothing but a smile from Donna and happiness from my dogs. Sometimes, as a business owner too, I wish they had a page where we could review customers! I will always send my dogs, and refer to Donna at Digger Dogs. Her love is her work, it should be appreciated

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Judy Skorge
6/24/2013 10:15:43 am

My Seymour loves coming for his spa days at Digger Dogs :)

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Janet Ciaccia
6/24/2013 10:28:04 am

Calhoun adores her spa days at Digger Dogs! She loves to socialize with the other dogs and Donna and her staff are flexible, talented, and most importantly, in love with each pet they come into contact with! The best part about their service, for me, remains the fact that Calhoun can roam free and socialize all day. This gives me an opportunity to get a wealth of stuff done while knowing my dog is safe. Thanx Donna and staff, for all you do:)

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Trish Tritz
6/24/2013 10:35:02 am

Being able to roam about and see their friends is the "SPECIAL" part of going to Digger Dogs. I groomed there for 10 years, and couldn't wait to see how excited some of them were when the other dogs came in. When I look up at this picture above, I see Murphy, who eventually became a little senile in his older years, and always looked up at the ceiling, but when another dog or new pup came over to him, it would make him alert of his surroundings. As was said, it isn't for everyone, but MOST love to come, relax, hang out and play with their friends. They most certainly are not stressed out, and if they are, they are the ones that get done right away, so they can go home sooner.

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Teddi
6/24/2013 10:37:38 am

Jake and Shelby LOVE their day at Digger Dogs everytime they go! It's the least stressful place they've been to and I've tried them all! I love that they, especially Shelby, get to socialize with other dogs. And I agree with comments above, its my day to get soooo much done cause I know they are in great hands and having fun! You guys do a great job!

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Trish Tritz
6/24/2013 10:48:19 am

I also just noticed the picture of Donna kissing a black dog above. That was our Raisen <3 who I don't think any other groomer would take time or have the patience to groom. She had many disabilities, but was one of our favs, and to do her nails, I had to hold her up in the air and sing to her while Donna clipped them.......Great great memories I have of working there.....I miss the dogs so much.

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Traci
6/24/2013 11:25:18 am

Maybe I'm a bad pet owner, but I think it's like a mini vacation when you keep the pup all day! Babysitting with hair pampering built in!
Keep up the good work Digger Dogs!

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TRACI
6/24/2013 02:02:49 pm

It must be in our names, TRACI! I feel the same way! When my Avery was alive and he'd spend the day at Digger Dogs, I felt good knowing he was socializing with other dogs and taking in a different atmosphere! Donna: You have always been both a wonderful, caring person and groomer!! Keep up the good work!! :-)

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Cinnamon link
6/24/2013 12:52:42 pm

I used Digger Dogs for the first time last month, I love the fact the dogs are not in cages! I have always dropped my dogs off in the morning and picked them up and the end of the day. They did a great job, and they will be coming back again

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Jackie DeRenzis link
6/24/2013 03:10:10 pm

I LOVE Donna & her entire staff at Digger Dogs! I have taken Yogi & Bear there for almost 4 years. Prior to that they had been groomed at so many different places and it was always an ordeal. Donna is so flexible and accommodating and just puts out great energy. My boys love going there and they are super happy when I pick them up! I will take my poochies to Donna & Digger Dogs forever❤️

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Anthony link
4/28/2021 12:04:46 pm

Nice blogg you have

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Fran Wolf
7/24/2021 02:44:29 am

I am Max's mom and Donna and Ingrid have been grooming him since he was approx 8 weeks old. Walking into Digger Dogs just brings a smile to your face, the first thing you here is Donna's welcoming voice letting the incoming dog (by name) how much she missed seeing him/her.. I have never ever seen Donna when she wasn't pleasant caring and truly interested in not only your pet but the person too. I sent my thought and prayers to Donna's family , employees and friends. God Bless to the Digger Families......

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