We understand that sometimes your schedule is demanding and you need to have your dog returned earlier, or at a specific time. That's absolutely fine with us as long as we know ahead of time. Unfortunately, when working with live animals, it's extremely hard to predict a day's outcome for everyone.
There has been a recent review about us that we wanted to share and use as an opportunity to explain and discuss why some days fall behind schedule. Here is the 1 star review:
will not return
digger dogs does nice work on our dogs but each time we have a 9:00 am appointment and cannot pick our dogs up till 3:30. that is entirely too long and very stressful on our pets. this has happened each time we have had a appointment. if you are given an appointment time it should not take over 6 hours to wait at home for the phone call to pick up. it is just not a good system. sorry
As our website states, most grooming shop requires approximately 4 hours to groom a dog unless they are a specialty shop or mobile groomer that works straight through each dog one at a time (and they charge much more). Therefore having 2 dogs could very well take longer. We also state that time (and pricing) depend upon the condition and behavior of your dog. Therefore, a once-a-year grooming will be more difficult than a dog who is groomed more frequently, which is the case here. Lastly, when you show up for your appointment on the wrong day, and we tell you this but squeeze you in anyway, we'd like to think we'd get a bit of leniency regarding how long we have your dogs that day. This was also the case with these dogs. People make mistakes, ourselves included, so we try to be fair when people arrive on the wrong day, or at the wrong time. It happens.
But there are loads of other factors that play into how our days run:
We may get a surprise by someone who booked one dog but brought in two. Or someone decides last minute to get a shave when we thought we booked a bath. A new dog may come in who needs much more attention than we anticipated. And of course we can NEVER guess how difficult a haircut will be until they are on our table. All of these factors, and many more, will dictate how fast we can get each dog home. That's just the nature of working with dogs. Not to mention we like to take our time with each dog to ensure they have the best experience possible. When we send a dog home late, or keep an owner waiting 5 more minutes, it's tough on us too because we don't like to disappoint. And we don't like to see our dogs stressed out by seeing their owners come back before they are finished. It's not fair to the dogs.
For the most part - our clients are amazing! They come in on time, they give as much info as possible when booking their appointment, they tell us when booking if they need their dog back by a certain time, and they forgive us when we have unexpected long days.
So while we understand our system is not for everyone, we wanted to take a moment to explain WHY we are sometimes behind so that those who may not understand can have a better idea. And actually, and more importantly, we wanted to THANK all of our amazing customers who DO understand and WILL return.
We can't tell you enough how much we love you!!!